In-stock items are usually dispatched within 1 to 4 business days if orders are placed prior to 2:00 p.m. PST.
Yes, express delivery is available for prompt shipping. If orders are made by 2:00 p.m. PST, available items can be delivered by the end of the business day.
'Out-of-stock' or 'call for price' items may not be on-hand and are typically arranged and dispatched in 3 to 8 business days.
Yes, orders with different delivery schedules can be processed through split shipping options. Extra shipping fees may apply.
Yes, centralized orders for multiple offices are possible, but essential security verifications and shipping fees may apply.
No, quoted prices do not include relevant sales taxes. Additional taxes, if applicable, will be charged to the customer.
Yes, the price of ordered items may change due to quick market fluctuations. Hard Disk Direct retains the right to adjust prices, with prior notification to the customer before delivery.
If an ordered item is unavailable, a functionally equivalent item may be dispatched. If you prefer a precise product specification without substitutions, please consult our team regarding its availability.
Yes, Hard Disk Direct retains the authority to cancel orders or limit order quantity in certain instances, such as delays in order confirmation or product unavailability.
Discrepancies in pricing or stock availability are corrected during periodic website updates, which can occur within a span of 1 to 30 days.
For inquiries, please contact Hard Disk Direct at (866) 705-5346.
"Certified Refurbished" indicates that the product has undergone a thorough inspection and testing process to meet specific quality standards. These products come with a 90-day replacement policy, with a 30-day warranty for refunds.
No, not all products are Certified Refurbished. Hard Disk Direct offers a range of new and refurbished products. Please check the product listing for the specific condition of each item.
Warranty coverage may vary between new and refurbished products. New products may come with manufacturer warranties, while refurbished products typically have a 90-day replacement policy. Refer to the product details for specific warranty information.
When purchasing a Certified Refurbished product, consider that it has undergone testing and inspection to ensure functionality and quality. Review the warranty details and return policy specific to refurbished items.
Certified Refurbished products may have minor cosmetic imperfections, but they undergo rigorous testing to ensure proper functionality. These imperfections do not affect the product's performance.
The product listing on the Hard Disk Direct website will specify the condition of each item. Look for labels such as "New" or "Certified Refurbished" in the product description
All certified refurbished products listed on Hard Disk Direct come with a 90-day replacement policy. If a refund is preferred, please note that the warranty coverage is 30 days from the order receiving date.
Hard Disk Direct offers no guarantees on the duration of its services. Customers should acknowledge that services may not necessarily align with their requirements, be continuous, prompt, secure, or free from errors.
Yes, users are responsible for any materials downloaded or acquired through the use of Hard Disk Direct services. Customers bear complete responsibility for any damage to their computer system or data loss resulting from such activities.
Under no circumstances shall Hard Disk Direct be held responsible for any direct, indirect, incidental, special, punitive, or consequential damages, whether resulting from the use, misuse, or inability to use any product purchased from Hard Disk Direct.
Yes, some products come with a 1+ year manufacturer warranty, covering returns, replacements, and support. For warranty claims or support, customers are advised to contact the manufacturer directly, following their terms and conditions.
No, Hard Disk Direct serves as a distributor and reseller, not as a manufacturer of the products sold. The warranties provided are in accordance with the terms mentioned in the document.
Yes, Hard Disk Direct disclaims responsibility for personal injuries or property damage potentially resulting from the use of products/services purchased. Exclusions include, but are not limited to, missing memory or flash cards, software-related issues, customer-induced damage, and more.
Damages during transit should be reported within 2 working days of delivery, providing pictures as documentation. Valid claims will be processed upon receipt of the returned component(s), and customers should maintain the warranty card and a copy of the invoice for all warranty claims.
Yes, you can return a product within thirty (30) days of the purchase date for a full refund or exchange as long as it is in unused condition with all original tags and labels attached.
After receiving the return and inspecting the item, Hard Disk Direct will process the return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.
To return an item, please email customer service at rma@harddiskdirect.com to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, securely package the item with the proof of purchase and mail it to the provided address.
Customers are responsible for all return shipping charges. It is recommended to use a trackable method for returns.
For defective or damaged products, customers should contact Hard Disk Direct to arrange a refund or exchange. A 25% restocking fee will be charged for all returns, and additional conditions may apply, leading to a 50% restocking fee.
Conditions such as missing or replaced components, receiving a product that works correctly, damaged or tampered packaging, and post-warranty RMA eligibility may lead to a 50% restocking fee.
Mismatch with RMA form, physical damage, or tampering with the product may lead to a denial of replacement.
International returns are accepted, but customers are responsible for all return shipping charges. Additionally, the same return policy conditions apply, including the thirty (30) days postmark period.
You can track your package by using the provided tracking number. If you encounter any issues with the tracking number, wait a few days for all items to arrive. If inconsistencies persist, contact our shipping department for assistance.
If your tracking number isn't working, it's possible that one of your packages has been separated. Wait for a few days for all items to arrive, and if issues persist, inform our shipping department. For damaged packages, contact the carrier directly for resolution.
Yes, you can reschedule your delivery time with FedEx and DHL. Refer to the InfoNotice received for options or use the carrier's online platform to make changes to the delivery time or location.
Yes, Hard Disk Direct ships internationally using DHL and FedEx International. Customers are responsible for any customs and duties applicable to their orders.
Yes, Hard Disk Direct does ship to APO and FPO addresses. However, delivery times for these orders can range from 5 to 10 working days due to limitations.
Free standard shipping typically processes orders within 1-3 days, with delivery within 4-6 business days. Free shipping is not available to Alaska and Hawaii. Carriers used include FedEx, DHL, and USPS.
Hard Disk Direct offers various shipping options, including Quick Arrival, Speedy 3-Day Transit, Faster 2-Day Option, Next-Day Standard, Priority Next-Day, Global Deliveries, Military Addresses (APO/FPO), Canadian and Puerto Rican Orders, and Weekend Arrival. Cut-off times range from 2 p.m. to 12 p.m. PST.
No, we do not process or ship orders on weekends or major holidays. While we strive for same-day shipping, it is not guaranteed.
Hard Disk Direct accepts Visa, MasterCard, American Express, and Discover for credit card payments.
Yes, you can make payments through bank transfers or wire transfers at Hard Disk Direct.
Yes, Net Credit is accepted as a form of payment at Hard Disk Direct with certain terms. Contact your dedicated account manager for further details.
Generally, there are no additional fees associated with the accepted payment methods. However, it's advisable to check with your financial institution for any potential transaction fees.
Debit cards with Visa or MasterCard logos are generally accepted as a form of credit card payment at Hard Disk Direct.
Yes, Hard Disk Direct takes measures to ensure the security of your credit card information. We use industry-standard encryption protocols to safeguard your payment details.
When making a bank transfer or wire transfer payment, you will typically need to provide specific account details, including the recipient's account number and bank information. Please contact customer service for detailed instructions.
Once your payment is successfully processed, you will receive a confirmation email. If you encounter any issues or do not receive confirmation, please contact our customer service for assistance.
To check the status of your order, log in to your account on the Hard Disk Direct website and navigate to the "Order History" section. There, you can view the current status of your order.
Order statuses typically include "Processing," indicating that your order is being prepared, "Shipped," indicating that it has been sent out, and "Delivered," indicating successful receipt. You can find more details in the "Order History" section.
Once an order is placed, it cannot be modified or canceled. Please ensure that all details are accurate before confirming your order.
The "Processing" status means that your order is being prepared for shipment. If it remains in this status for an extended period, contact our customer service for further assistance.
The transition from "Processing" to "Shipped" typically takes 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
If your order shows as "Delivered" but you haven't received it, first check with neighbors or family members. If the issue persists, contact the carrier and our customer service for assistance.
Yes, if your order is shipped in multiple packages, you will receive separate tracking numbers. You can track each package individually using the provided tracking numbers.